Yes, our website is powered and secured by Shopify and is fully PCI compliant by default (Payment Card Industry), so you can be assured your payment information is completely safe.

We personally do not store, nor have access to your payment information.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like - Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments from the following: -

American Express, Apple Pay, Google Pay, Shop Pay, Mastercard, Maestro, Visa, Tabby Pay.. and many more!

All payment processing is powered by Shopify and vital customer information is quick, easy, and secure.

For more insight, you can read Shopify’s Terms of Service here, or their Privacy Statement here.

We provide our customers with a choice of shipping options at checkout, and delivery times for each shipping option are clearly displayed before purchase.

Please note that the shipping times are 'obtained from our shipping provider' and are always estimated. Once an order has left our warehouse, it is in the hands of the delivery/shipping provider to deliver within the specified timeframe.

But should you experience any delays in delivery, please contact us and we will help resolve and liaise with the shipping provider to deliver your order as soon as possible

Shipping can vary depending on your country, and rates and times are calculated at checkout.

Please read the details of our Shipping Policy.

Yes, we offer free shipping on orders (where specified).

If your order has been damaged during delivery, then please contact us within 24 hours of receiving your order to initiate the shipping insurance claim.

Failure to do so may affect your shipping insurance claim and may result in no compensation being provided.

We currently serve the GCC region and soon expanding all over the World!

Please note that free shipping may not be applicable for certain orders, and shipping rates will vary depending on your country.

Shipping rates and times are calculated at checkout.

Yes, we do.

All our products are subject to strict quality control, and our warranty provides you with a guarantee against manufacturer defects and faults.

Our warranty covers any manufacturing, fault, or material defect. Please notify us within 48 hours of noticing any defects and we can arrange a refund or replacement for you.

The warranty does not cover any accidental drops, blows, improper use, or other issues that are not attributable to a manufacturer defect.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Please contact us right away if you are experiencing problems with your KULA Recovery, dependant on the issue, we can usually offer you an immediate replacement or refund.

Please use our online chat and our team will help!

Yes, we do.

If you see a similar looking portable ice bath anywhere online of a 'real' company, then we will happily match the price.

Simply ask our WhatsApp agents today, sending them a link to the similar ice bath you have seen, and they will do the rest!

Yes, we offer full and partial refunds.

Please read our Returns & Refund Policy or contact us for more information.

A 'refund' request must be submitted within 7 days after the purchase is made.

A return request can be made within 7 days of purchase.

In the case when the product and packaging are unopened, unused, and undamaged, or a manufacturer defect or fault has been found, then you are eligible for a refund or replacement - please contact us within 24 hours of receiving your order to initiate this.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been used, damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund or contact us for more information.

If your order has been damaged during delivery, then please contact us within 24 hours of receiving your order to initiate the shipping insurance claim.

Failure to do so may affect your shipping insurance claim and may result in no compensation being provided.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.